Hi there, I’m Molly Moran.
The questions are “May I leave my door unlocked? Can your cleaners just leave the door unlocked when they are finished? Can I hide a key?
For the security of your home and the safety of our cleaners, we ask that you don’t do this. Most of our ongoing clients entrust us with a key to their home. We follow strict security protocols to protect you and your home. Any keys that are given to us are coded and kept in a locked cabinet in a locked office until the morning of the house clean. The day of the clean, the keys are attached to a ring and given to the Team Lead. The lead keeps all keys on her/his person for the day and returns the keys at the end of the shift, where they are locked back up.
If for some reason you are unable to be at home the day of your first clean, you are welcome to drop a key off at our office or make special arrangements for entry. We want you to feel safe and secure with us in your home.