- WHO: green sweep is an independent, locally owned, and operated cleaning company. Our employees are fully bonded and insured. And we carry full liability, workman’s compensation insurance, and all payroll taxes are paid through the local green sweep office as staff of the company.
- COMMUNICATION: It is very important that you call us if you have questions or concerns about your cleaning service. We take great pride in our cleaning service and will make every reasonable effort to provide you with a highly professional cleaning service. One thing that really helps us provide you with a better cleaning service is your ongoing feedback. Please fill out your survey after every visit to help us continually improve the quality of the service you receive.
- TEAM: We try to send the same person to your home each week, however, we cannot guarantee it due to illness, vacations, etc... Our main priority is to clean your home consistently and with the quality you demand, and we have systems in place to ensure this. The team members we send to your home are always green sweep employees and extensively trained on our cleaning systems. Any solicitation of green sweep for outside employment is a direct violation of this agreement and our terms of service and an employment finder fee of up to 6 months' wages will be assessed.
- OFFICE HOURS: Our office is open M-F 8:30 AM to 5 PM. Voicemail is available after hours.
- EQUIPMENT AND SUPPLIES: We provide all of the equipment and supplies to clean your home with the exception of an UPRIGHT/RUG vacuum. Please let us know where we can find this. We will treat it like our own; however, they don’t make them like they used to and we are not responsible for damage to your upright vacuum.
- CANCELLATION & SKIP FEE: In the event that you skip a scheduled cleaning, we will likely need to add time onto your next clean to ensure that your service is great. We will let you know the additional time and fee added prior. If you cancel service with less than 48 business hours, you will still be charged 75% of the cleaning visit or $150 whichever is greater, and no reschedule will be due. If we can fill your spot (we always try!), we will assess only a $25 change fee.
- ARRIVAL TIME: We clean from 8:30 AM to 5 PM. We cannot guarantee an exact time for your visit due to the nature of our business and changing schedules. If you need an estimated window of time, you may call or email the day before your scheduled visit. No arrival time is ever guaranteed. We will do our best to accommodate requests, but they are treated as requests only and we have no way to guarantee your exact service time. We do guarantee your day of service and will not change your service date without your prior approval.
- KEYS: Your home must be accessible to our teams. We recommend providing us with a keypad or lockbox with a key stored inside for your home. If we are unable to access your home, we will charge a lockout fee of at least $100 or 75% of your service price, whichever is greater.
- CLUTTER: We do ask that you provide us with a clutter-free environment. If that is not the case, we may not be able to clean your home in the allotted time, or extra charges may be applied if you approve.
- SAFETY: Insurance and safety issues prohibit our teams from moving heavy objects or standing on furniture. We also prohibit our staff from handling any biohazards, including pet or human fluids, rodent feces, mold, etc. We also are only able to use up to a 2-step ladder in your home to clean. That does limit our ability to clean some spaces, but we have extension poles that help us reach most places in our home.
- SECURITY ALARMS: If your home has a security alarm, please ensure that it is turned off on the day of your scheduled clean. You may also provide us with the code and steps necessary to turn off your alarm. We will reset the alarm when we leave. However, we will not be held responsible for alarms set off by mistake.
- PETS: If you have pets, please secure and pick up after them. For sanitary and safety issues our teams are not permitted to clean flea infested homes or pick up animal excrement. We will not clean if our team members feel they are in danger due to your dog or other animals. We are not responsible for pets that are not secured. If you have a pet that is a "flight risk," we ask that you crate or remove the pet from the home at the time of your cleaning.
- RESCHEDULING: There may be times when the weather or covid makes it impossible for us to clean your home. Also, holidays may necessitate a schedule change. These will be the only reasons that we do not complete a clean on your scheduled day. We appreciate your understanding in these circumstances.
- PAYMENT POLICY: Payment is due on the day of each scheduled cleaning. We require a credit card to be on file (encrypted by Authorize.net) that will be billed the morning of your scheduled service.
- DEPOSIT: A 50% non-refundable deposit is required at time of your initial booking.
- SALES TAX: We are required to collect sales tax on your service.
- LATE FEE: If we are unable to process payment on your day of service, please update your credit card to remit payment immediately. If we do not receive your payment within 3 business days of your cleaning a $15 convenience fee will be added to your cleaning. If payment is not received within 30 days, we will assess a $50 late fee to your account. Each month thereafter that the account is past due, an additional $50 late fee will be assessed to your account. After 90 days, late accounts will be referred to an outside collection agency.
- RETURNED CHECK FEE: A $50 fee will be charged for any check returned by the bank.
- LOCKOUT FEE: If the team is unable to enter your home (double-bolt locks, animals not contained, or is turned away at the door) there will be a lockout fee assessed of 75% of the cleaning visit or $150 whichever is greater.
- SUSPENSION OF SERVICE: If any of the above fees have not been paid your service will be suspended until all fees have been paid in full. If service is suspended and you have not paid in full within 30 days, we will consider you to have terminated service.
- COLLECTION OF FEES: In addition to any amounts owed to green sweep, you agree to be responsible for all reasonable collection and attorney fees we incur to bring your account current.
- CANCELING YOUR SERVICE: It is agreed that this an at-will relationship no contract term is implied (unless you have specifically signed up for one with us separately). Services may be canceled at any time and no contract is implied. To avoid cancellation charges at least two business days' notice is required.
- DAMAGES & BREAKAGE: From time-to-time small items will be knocked off a shelf when dusting, etc. We will provide a credit for future services for incidental damages up to $500. Damages due to negligence or malpractice on our part will be handled by our insurance provider. In addition, we will only use green sweep-approved products for cleaning your home. If you ask that we use your product, you assume all liability responsibility for any damage to your home caused by your products.
