Frequently Asked Questions
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Help & FAQs
General Information
We provide services in Albuquerque, Rio Rancho, Corrales, Placitas, and parts of Tijeras and Cedar Crest.
Just give us a ring and we'll provide a quote and get you booked. Our number is 505-414-7887. You can also request a quote or book online.
Great! All of our products, equipment, and supplies go through rigorous testing to ensure that they are environmentally-friendly and do a great job maintaining your home or business! Many of us have become used to toxic cleaning products that can cause harm to people and pets. Not us! Using eco-friendly products, washable microfiber cloths and mops, and vacuums with hepa filters are a very basic part of green sweep. If your home or fixtures need restoration or replacement, green cleaning products are likely not the best fit.
Chemicals used in many traditional cleaning products have known links to cancer, can exacerbate asthma, and pollute the air we breathe as well as waterways. At green sweep, we believe in reducing our overall exposure to toxins to protect the health of our clients, pets, and staff. We also believe in being good stewards of the planet so only use supplies like microfiber cloths instead of paper towels and vacuums with hepa filters.
While tips are not required, you can always tip your cleaner in cash, at the time of the cleaner.
Pricing & Policies
The price of your standard cleaning will vary depending on the square footage of your home (precisely, the part of your home that will be cleaned). If you want an accurate quote check out our online system or call our office at 505-414-7887.
When you pay by credit or debit card, the charge occurs at the completion of your cleaning service.
Yes we do! Often, our new clients receive monthly discounts and occasionally we send emails that contain discounted cleanings.
Generally we don't offer refunds. Our commitment is to do the job right the first time or to provide a second visit at no charge if we missed anything.
We stand behind our work and want you to be satisfied with a job well done! We strive for excellence everyday but if we don't meet expectations, just give us a call within 24 hours and we will be sure to fix the problem!
Call our office at 505-414-7887 if you have problems submitting your discount code.
We accept cash and all major credit and debit cards. Payment is due at time of service.
Gift Certificates
Schedule your cleaning service online and use the gift certificate code in the discount field. Or, if you want further help you can call our office at 505-414-7887.
Anyone can use a gift certificate just by placing the code in the discount field, so that means that you can re-gift it or transfer it. However, due to the nature of the gift certificate, we are unable to do a refund.
My Service
We would love to meet you but being at home isn't necessary if you are busy! If you are unable to meet us, please let our office know how our cleaners can enter your residence. Most clients put keys in a lockbox, leave a key under the mat, or provide an entry code. Our team is trustworthy and professional; remember that each one of our employees has been background checked and is insured and bonded.
Yes. We use our own products and equipment. If you have any special products you would like us to use, don't hesitate to let us know.
We are always willing to customize your cleaning in order to meet all your unique needs and budget. Please contact our office in advance so we can schedule it properly.
To skip any appointment, please call us directly at 505-414-7887. If possible, please reschedule your service at least 48 business hours in advance to avoid up to a 75% cancellation fee. We understand that emergencies happen and will always work to fill your spot to avoid the cancellation fees.
Please contact us at 505-414-7887 to report any problem with your service.
Quality - We work hard to do an excellent job but of course mistakes happen! If you ever have an issue with the quality of your clean, please give us a shout at 505-414-7887 within 24 hours so we can come and take care of it immediately!
Breakage - Our cleaners are very careful with our customer's belongings but of course accidents sometimes happen. When they do, our policy is to inform you immediately. We will pay up to $100 per breakage item when the value is verified. Please move expensive figurines, art and glassware to a safe location when we are in your home to clean.
For the safety and well-being of our employees, there are certain cleaning tasks we are unable to do:
- Move or lift anything over 20 lbs
- Step higher than two steps on a step stool
- Remove high levels of trash or debris
- Clean up animal waste
- Wipe bulbs and glass fixtures
- Clean chandeliers
- Wash exterior windows
We always consider sending a requested cleaner to our clients. However, there will be times when one of our team members is sick or on vacation and a substitute will be required. Please remember that all of our cleaners are highly-trained and background checked.
Trust & Safety
All of our employees passed a strict selection process, when we checked their background and references to assure our clients they are trustworthy and without criminal records. However, if you want to be extra careful, we encourage our clients to put away their valuable possessions while our team cleans. And of course, all our cleaners are insured and bonded.
All of our employees passed a strict selection process, when we checked their background and references to assure our clients they are trustworthy and without criminal records. However, if you want to be extra careful, we encourage our clients to put away their valuable possessions while our team cleans.
Yes we do. All cleaners are insured and bonded. We take the security of your home very seriously.
All your billing information is kept safe and secure. All numbers but the last four are blacked out and encrypted.
