Re-Schedule your cleaning

Thank You For Being A Client

We are so honored to have you as a client. It is a priority at green sweep to take exceptional care of you and your home. As with any service business, our team (especially our Cleaning Pros) rely on us to give them a full schedule each week. We schedule your cleans on specific dates and times in order to achieve this and provide you with a consistent service. In return, we ask you to please give us a 48 business hour notice for any reschedules, skips or cancels.

We highly encourage you to provide us with alternate cleaning dates for a reschedule rather than "skipping" a service (which includes fees). We do charge fees for skipping service because the service you have signed up for is priced off of having that cleaning every week, 2 weeks or 4 weeks. When you skip a cleaning that increases the time between cleanings and our Cleaning Pro needs additional time on the next cleaning to maintain your home. Weekly and Bi-weekly customers are allowed 1 or 2 free skips (see details below) per 12 month period. Monthly customers must reschedule cleanings to avoid a skip fee. Eight weeks between cleanings is just too long to maintain a home.

Please review our full terms and conditions here.

Below is an overview of our Skip, cancel and reschedule policies.

SKIP FEE EXPLAINED: We encourage our clients teo reschedule a cleaning rather than skip. In the event that you would need to skip a scheduled cleaning, your pricing will be adjusted for the next cleaning using the fee schedule below. Please remember that your home was quoted for a specific interval between cleanings, and going longer between cleanings requires the adjustment. The skip fee is applied to add extra time and compensate the cleaner for additional time on the next cleaning. Please note that a cancellation fee would apply if you request a skip within 48 business hours.

Skip Fees (Must request skip with more than 48 business hours notice)

• Weekly - No skip fee
• Bi-weekly - $35 (Receive 1 FREE skip per 12 months)
• Monthly - $50* (Skip fees apply to ALL Monthly Cleanings)

Please note that Monthly customers who skip 2 cleanings in a row will be charged for a non-discounted Deep Cleaning on their next cleaning.

Cancel/Terminate Service/Skip (Within 48 Business Hours): All weekly and bi-weekly customers get a FREE skip based on the chart above. If you cancel or skip service within 48 business hours notice, you will still be charged 75% of the cleaning visit or $150, whichever is greater, and no additional reschedule or skip fee will be due. If your cleaning is scheduled for Monday, we request notice of cancellation by 9 a.m. the Friday prior to your appointment.